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 Post subject: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 4:39 pm 
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Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7222
Location: Madison Wisconsin
This customer emailed me and I always have a hard time knowing if this is isolated or the user's computer or our problem. Can you guys let me know if you have had trouble?




Mark,

I have not been able to access your website for the past week, now. Are you aware of any such problems?

Cordially,
Michael



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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 5:03 pm 

Joined: Tue Aug 27, 2013 2:10 pm
Posts: 181
I am not having any problems.

My experience is accessible problems are usually cause by the browser. Emptying the browser's cache (or clearing browsing data) or quitting and restarting will often cure browser problems.


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 5:08 pm 

Joined: Fri Mar 29, 2013 10:29 pm
Posts: 500
I had trouble yesterday. I don't remember what time it was, but I tried about five times on my iPhone. I didn't try again till much later in the evening then it was ok .


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 5:11 pm 
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Joined: Mon Dec 16, 2013 3:42 pm
Posts: 109
Location: Boston, MA
Same here. No problems at all. Ditto on the accessibility and resolution that dougmc stated. Also I've seen Trojan infections in computers that prevent access to websites frequented by the user. Do a virus scan, more specifically consider using a malware program such as Malwarebytes.


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 5:11 pm 

Joined: Sun Dec 30, 2012 11:01 pm
Posts: 319
Location: ATL
No issues. Your hosting provider may offer a service that monitors your site's availability. If they do not, there are plenty of others that offer this service for a most likely nominal fee.


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 5:17 pm 

Joined: Thu Feb 20, 2014 7:50 pm
Posts: 104
I like this link for real time. Tells you if the site is down or if it is just for the particular user.

http://www.isup.me/chefknivestogo.com


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 5:45 pm 

Joined: Sat Mar 01, 2014 7:15 am
Posts: 707
Location: Raleigh, NC
No worries here. I've been able to look at the shinies 24/7.


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 6:44 pm 
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Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7222
Location: Madison Wisconsin
We're on and off the site all day long and I have not seen any problem. Our traffic stats show people coming on the site..

My guess is that Doug's comment is correct. It may be the customer's browser, especially if he's using internet explorer.



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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 7:12 pm 
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Joined: Wed Sep 18, 2013 11:21 pm
Posts: 556
Location: Minneapolis, MN
IE the global equivalent of the browser world...


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 Post subject: Re: Any problems getting on our website?
PostPosted: Wed Mar 26, 2014 7:59 pm 

Joined: Fri Dec 13, 2013 1:45 am
Posts: 196
Don't have any problem on your storefront side of the site, but I will say lately I often get long hangups on the forum side.


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