Wed Mar 26, 2014 6:57 pm
TBH I never realized it worked like that, I guess I was paying attention and I don't mean that as backhanded towards anyone who didn't, but if that is the case, yeah you should definitely tweak the checkout to show whether the shipping is free or not before payment is finalized.
That said IMHO there's really no reason to get all snarky and be a dick, all the guy had to do was send you a civil and simple email explaining what happened instead of raging out with threats of returns and never ordering again lol.
Wed Mar 26, 2014 7:27 pm
I think Mark is being more than fair by refunding the postage. Buying anything online is a two-way street in my opinion, meaning the buyer is just as responsible to ensure a good experience. If it was $59.95 minimum for free shipping then that's what it would say. Ignorant & cheapskate buyers who try to get by with a minimum order just to get a freebie and then complain and cry foul when they screw up is aggravating. Unfortunately too many people have this entitlement attitude and basically want something for nothing.
Sorry for the rant. Maybe this guy wasn't like this but unfortunately I deal with people like this on occasion so it hits home a little.
Wed Mar 26, 2014 7:32 pm
The refund on the shipping was a generous gesture. Another example of the amazing customer service provided by your company, Mark.
Wed Mar 26, 2014 7:52 pm
I like it when the owner gets back and replies personally to any problems. Sounds like all should be good.
On a second note, shipping was only $5? Seems reasonable that way too.
Wed Mar 26, 2014 8:01 pm
I just don't see why someone would get so pissed over $5. That's cheap these days for shipping and it would cost him more in gas to drive somewhere and buy a knife.
Wed Mar 26, 2014 8:54 pm
from a guy who pays a minimum of 25 $ shipping and more for every other item I would say the customer got a great deal here! if hes unhappy after the refund tell him to move up to cananda and ill teach em some manners eh ~ LOL...
Wed Mar 26, 2014 10:46 pm
cheffiec wrote:from a guy who pays a minimum of 25 $ shipping and more for every other item I would say the customer got a great deal here! if hes unhappy after the refund tell him to move up to cananda and ill teach em some manners eh ~ LOL...
Hmmmmm....I can't believe I've typed even 11 words for $4.95!!
Todd in Chicago
Wed Mar 26, 2014 11:05 pm
"if hes unhappy after the refund tell him to move up to cananda and ill teach em some manners eh"
Funny on so many levels
Wed Mar 26, 2014 11:23 pm
Frankly, if I didn't see a cost for shipping on that order, I'd have been skeptical. It doesn't say free shipping at $59.95. I understand the customer frustration and the refund (both valid), but it's not Mark's job to be an informed consumer. No one's trying to trick anyone. The information is *right there*.
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