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 Post subject: Sayas for newbies
PostPosted: Wed Jul 30, 2014 11:11 pm 
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Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
We have a problem. Customers are buying lots of sayas but they don't realize that they fit in only one direction, put them on backwards and contact us to tell us what a horrible fit they provide!

I've gotten wise to this and ask for a photo and invariably they're cramming the spine into the narrow side of the slot.

We're thinking about doing a quick instructional video to show people how to put on a saya. It seems dumb but I think it would help some customers that are new to them.



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 Post subject: Re: Sayas for newbies
PostPosted: Wed Jul 30, 2014 11:17 pm 

Joined: Sat Mar 01, 2014 7:15 am
Posts: 1342
Location: Raleigh, NC
Sounds depressingly reasonable. You might even have to start putting a small printed insert into the packaging. I remember when I got my first Konosuke it had instructions not to use it for frozen products. I thought it ridiculous at the time. Then I realized it wouldn't be in there if it hadn't happened before.


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 Post subject: Re: Sayas for newbies
PostPosted: Thu Jul 31, 2014 1:02 am 

Joined: Wed Jan 15, 2014 9:40 pm
Posts: 267
yup. u should ship them with a sticky "this side up" lol... too funny


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 Post subject: Re: Sayas for newbies
PostPosted: Thu Jul 31, 2014 6:36 pm 
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Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
We thought of that too. A little business card saya instruction card might be worth it.



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 Post subject: Re: Sayas for newbies
PostPosted: Fri Aug 01, 2014 10:16 am 
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Joined: Wed May 16, 2012 4:42 pm
Posts: 3794
Location: USA... mostly.
PATHETIC!

Open your eyes folks... ITS TAPERED TO AN EDGE!



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 Post subject: Re: Sayas for newbies
PostPosted: Fri Aug 01, 2014 6:12 pm 
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Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
I apologize in advance for plastering said video on all our pages. It's going to be very boring.



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 Post subject: Re: Sayas for newbies
PostPosted: Fri Aug 01, 2014 6:30 pm 
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Joined: Thu Nov 22, 2012 4:17 am
Posts: 4581
Anyone who can't figure out how to put a saya on a knife shouldn't be handling sharp objects anyway.



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 Post subject: Re: Sayas for newbies
PostPosted: Fri Aug 01, 2014 6:38 pm 
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Joined: Tue Feb 05, 2013 6:00 pm
Posts: 2473
Wow! I just don't even really know what to say about that.

Jeff - we need another guide book, dude!

Using Knife Sayas for Dummies :-)


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 Post subject: Re: Sayas for newbies
PostPosted: Fri Aug 01, 2014 8:30 pm 

Joined: Sat Mar 01, 2014 7:15 am
Posts: 1342
Location: Raleigh, NC
Gotta make it easy for people. If you only target a market that has used sayas before (or even a market that would be able to use a saya properly) you're leaving a large group of people with plenty of money out in the cold.

That said, I would dearly like to see a few of those pictures. It would have to be a good laugh.


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 Post subject: Re: Sayas for newbies
PostPosted: Fri Aug 01, 2014 9:06 pm 
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Joined: Fri Jan 17, 2014 2:20 am
Posts: 201
Location: north carolina
common sense ain't so common!


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