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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 12:57 am 

Joined: Fri Dec 13, 2013 1:45 am
Posts: 204
TBH I never realized it worked like that, I guess I was paying attention and I don't mean that as backhanded towards anyone who didn't, but if that is the case, yeah you should definitely tweak the checkout to show whether the shipping is free or not before payment is finalized.

That said IMHO there's really no reason to get all snarky and be a dick, all the guy had to do was send you a civil and simple email explaining what happened instead of raging out with threats of returns and never ordering again lol.


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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 1:27 am 
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Joined: Mon Dec 16, 2013 3:42 pm
Posts: 109
Location: Boston, MA
I think Mark is being more than fair by refunding the postage. Buying anything online is a two-way street in my opinion, meaning the buyer is just as responsible to ensure a good experience. If it was $59.95 minimum for free shipping then that's what it would say. Ignorant & cheapskate buyers who try to get by with a minimum order just to get a freebie and then complain and cry foul when they screw up is aggravating. Unfortunately too many people have this entitlement attitude and basically want something for nothing.

Sorry for the rant. Maybe this guy wasn't like this but unfortunately I deal with people like this on occasion so it hits home a little.


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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 1:32 am 
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Joined: Wed Aug 07, 2013 12:44 am
Posts: 802
The refund on the shipping was a generous gesture. Another example of the amazing customer service provided by your company, Mark.



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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 1:52 am 
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Joined: Thu Oct 10, 2013 3:27 am
Posts: 172
Location: Yuma, AZ
I like it when the owner gets back and replies personally to any problems. Sounds like all should be good.

On a second note, shipping was only $5? Seems reasonable that way too.



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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 2:01 am 
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Joined: Thu Nov 22, 2012 4:17 am
Posts: 3887
I just don't see why someone would get so pissed over $5. That's cheap these days for shipping and it would cost him more in gas to drive somewhere and buy a knife.



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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 2:54 am 

Joined: Wed Jan 15, 2014 9:40 pm
Posts: 255
from a guy who pays a minimum of 25 $ shipping and more for every other item I would say the customer got a great deal here! if hes unhappy after the refund tell him to move up to cananda and ill teach em some manners eh ~ LOL...


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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 4:46 am 

Joined: Sat Jul 13, 2013 6:47 pm
Posts: 73
cheffiec wrote:from a guy who pays a minimum of 25 $ shipping and more for every other item I would say the customer got a great deal here! if hes unhappy after the refund tell him to move up to cananda and ill teach em some manners eh ~ LOL...


Hmmmmm....I can't believe I've typed even 11 words for $4.95!!

Todd in Chicago


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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 5:05 am 

Joined: Thu May 24, 2012 6:20 am
Posts: 1595
"if hes unhappy after the refund tell him to move up to cananda and ill teach em some manners eh"

Funny on so many levels :D


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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 5:23 am 

Joined: Sat Mar 01, 2014 7:15 am
Posts: 1040
Location: Raleigh, NC
Frankly, if I didn't see a cost for shipping on that order, I'd have been skeptical. It doesn't say free shipping at $59.95. I understand the customer frustration and the refund (both valid), but it's not Mark's job to be an informed consumer. No one's trying to trick anyone. The information is *right there*.


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 Post subject: Re: Seems like a "Gotcha"
PostPosted: Thu Mar 27, 2014 7:31 am 

Joined: Tue Oct 29, 2013 9:21 pm
Posts: 427
http://www.youtube.com/watch?v=SfCEr9T4_zg


Like this...


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