It is currently Sun Nov 23, 2014 11:09 am



Welcome
Welcome to chefknivestogo

You are currently viewing our boards as a guest, which gives you limited access to view most discussions and access our other features. By joining our free community, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content, and access many other special features. In addition, registered members also see less advertisements. Registration is fast, simple, and absolutely free, so please, join our community today!





 Page 1 of 2 [ 16 posts ]  Go to page 1, 2  Next
Author Message
 Post subject: My Masamoto has descolored.
PostPosted: Thu Aug 08, 2013 7:39 pm 
Site Admin
User avatar

Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
Hi Mark
I bought this knife a few weeks ago as a gift for my wife.
She has only used it a few times and cleaned and dried it after each use.
The other day when she went to use it she was dismayed to find that it had discolored in spots and appeared to have tiny rust spots.
She and I are both really disappointed and upset.
I do not believe a stainless knife should react this way.
What can be done to remedy this?

Thanks,
Eli



_________________
Mark Richmond
Chefknivestogo

Chefknivestogo Blog
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Thu Aug 08, 2013 7:41 pm 
Site Admin
User avatar

Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
Hi Eli,

Don't worry. I'll help.

Can you please send me a photo of the knife and the box? I want to check to make sure what you have.

Make sure you show the whole knife, not close ups on the blade which won't tell me much.



_________________
Mark Richmond
Chefknivestogo

Chefknivestogo Blog
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Fri Aug 09, 2013 11:28 pm 
Forum Moderator
User avatar

Joined: Wed May 16, 2012 4:42 pm
Posts: 3794
Location: USA... mostly.
ELI <> Stainless is a relative term due to Chromium content.



_________________
Embracing the silence amid a life and land full of static...
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 4:35 am 

Joined: Tue Aug 13, 2013 4:16 am
Posts: 1
Hi Mark
This is a copy of the shipping invoice:
Name Code Qty Each Options
------------------------------------------------------------
Masamoto Santoku Knife VG-5218 1 134.19
180mm
(Shipped)
I could not seem to be able to send pictures so I will send them to you vial email.
Thanks,
Eli


Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 1:00 pm 
Forum Moderator
User avatar

Joined: Mon Apr 23, 2012 7:36 pm
Posts: 2866
Barring seeing pictures, this does seem unusual. Some very slight discoloration should/could be expected, but rust would certainly not be. I've left other knives from this line (assumed Masamoto VG) dirty after cooking for hours without any troubles.

Like Mark, I'd love to see pictures.

Feel free to email them to me at adam at marr knives . com



_________________
Adam

Image
http://marrknives.com
http://facebook.com/marrknives
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 3:09 pm 
Site Admin
User avatar

Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
Image



_________________
Mark Richmond
Chefknivestogo

Chefknivestogo Blog
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 3:11 pm 
Site Admin
User avatar

Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
Image



_________________
Mark Richmond
Chefknivestogo

Chefknivestogo Blog
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 3:16 pm 
Site Admin
User avatar

Joined: Thu Apr 19, 2012 7:18 pm
Posts: 7773
Location: Madison Wisconsin
Ok, so what I think is happening is the steel from this batch has some tiny carbon carbides that are reacting and giving you some tiny dots of rust when they come in contact with acids or water.

It's pretty minor and shouldn't be a problem. It looks like you scrubbed it with an abrasive pad or something which is fine. I would suggest a little bar keeper's friend and that should remove the tiny rust dots.

If you want to get something different I can take it back and offer you something else. But honestly on a scale of 1-10 this rates about a 1.



_________________
Mark Richmond
Chefknivestogo

Chefknivestogo Blog
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 3:19 pm 
Forum Moderator
User avatar

Joined: Wed May 16, 2012 4:42 pm
Posts: 3794
Location: USA... mostly.
Looks just like my Hiromoto Ginsanko which is notorious with this. Perfectly clean & dry, but the girlfriend gets it wet while moving it to the block or it gets wet on the drying rack from other items, and then I have to polish out the rust spots. I'm not talking pitting, but it is undeniably surface oxidation/rust. Polishes out w/metal polish or BKF, and then its off to reprimand the young Doctor.

In fact, I have the photos on my phone that I took to yell at her with... yes, I yell.

Image



_________________
Embracing the silence amid a life and land full of static...
Offline
 Profile  
 
 Post subject: Re: My Masamoto has descolored.
PostPosted: Tue Aug 13, 2013 5:58 pm 
Forum Moderator
User avatar

Joined: Wed May 09, 2012 3:59 pm
Posts: 1725
Location: Cape Town - South Africa
I call neglected maintenance here...good customer service once again Mark....very accommodating you are.

:)



_________________
PICKLED IN SQUADRON RUM
Offline
 Profile  
 
Display posts from previous:  Sort by  
 Page 1 of 2 [ 16 posts ]  Go to page 1, 2  Next


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


suspicion-preferred