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 Post subject: Re: Customer complaint
PostPosted: Wed Apr 17, 2013 8:23 pm 

Joined: Tue Jun 05, 2012 2:56 pm
Posts: 83
Location: Augusta, Ga
I had an issue with shipping from y'all once. I emailed and Sue responded very quickly. The problem was sorted out. I think Sue kept up with tracking on my package and emailed to verify that it did actually show up like the tracking info said.

Anyone who says y'all done have customer service perfected is missing something somewhere.

 Post subject: Re: Customer complaint
PostPosted: Thu Apr 18, 2013 8:43 am 
Site Admin
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Joined: Thu Apr 19, 2012 1:18 pm
Posts: 10529
Location: Madison Wisconsin
We rely on FedEx and USPS to get stuff to our customers so they get most of the credit and once in a while get part of the blame.

Where we have to get better at is shipping the correct items all the time and trying to stay in stock more. That's the hardest part of our job.

Mark Richmond
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 Post subject: Re: Customer complaint
PostPosted: Thu Apr 18, 2013 9:13 am 

Joined: Fri Aug 03, 2012 5:53 pm
Posts: 21
As a (satisfied) UK customer I can say that firstly, it wasn't me !
Secondly, and I'm probably stating the obvious, this is a standard 'status' when the package is held at customs. They are supposed to send a postcard informing you of this, but it doesn't always work, so one needs to check online all the time.
Unless sent by DHL, UPS and the like, packages are processed here by Parcel Force, more commonly known here as Parcel Farce, and it goes without saying, that the customer's complaint has nothing to do with CFTG.

 Post subject: Re: Customer complaint
PostPosted: Thu Apr 18, 2013 10:53 am 
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Joined: Wed Nov 21, 2012 10:17 pm
Posts: 7547
Location: Derby City, Kentucky
Mark, you need to take more credit for the expedited shipping. If you get the order early enough in the day you ship the same day. If not it goes out the next business day. I have ordered things from places that it might take three or more days just to process an order and get it out the door, that doesn't happen with CKTG.

If God wanted me to be a vegetarian he wouldn't have made animals taste so good.
 Post subject: Re: Customer complaint
PostPosted: Thu Apr 18, 2013 12:51 pm 

Joined: Wed May 16, 2012 5:12 am
Posts: 61
I have no special relationship with Mark or this company, but every single time I have emailed cktg on any issue, I have received a prompt reply and have had zero problems on any of my purchases. One of the reasons I do business with this company (and make recommendations to friends to do the same) is b/c of the prompt and exemplary customer service; a rarity in this world.

Glad things look like they got sorted out on this one, but just wanted to weigh in....

 Post subject: Re: Customer complaint
PostPosted: Fri Apr 19, 2013 4:08 pm 

Joined: Mon Sep 10, 2012 1:12 pm
Posts: 58
Sorted in KF as well. Seems the problem was the carrier at his end.

Carriers are like chains - they are only as strong as the weakest link.

I have to deal with couriers on a frequent basis. While most are reasonably professional I have found on numerous occasions and with several different carriers that the individuals (often a sub-contractor) that do the actual door-drop often have some serious attitude and/or aptitude issues that would preclude them from many other jobs and all customer service type roles.

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